At Acqua Salon & Spa, we value your time and strive to provide a seamless experience for all our guests. To ensure availability and fairness, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations or changes made with less than 24 hours' notice may result in a charge equal to 30% of the scheduled service.

• No-shows may result in a charge equal to 60% of the scheduled service.

We understand that life happens, and emergencies arise. If you find yourself unable to attend your appointment due to unforeseen circumstances, please contact us as soon as possible. We are committed to handling such situations with care and understanding.

Your cooperation helps us maintain a smooth schedule and ensures that every guest receives the exceptional service they deserve. Thank you for supporting our team and small business!

Late Arrival Policy

At Acqua Salon and Spa, we strive to provide every guest with the full attention and quality service they deserve. If you arrive late for your appointment, we will do our best to accommodate you. However:

• Arrivals more than 10 minutes late may result in a shortened service to avoid disrupting the schedule for other guests.

• If you arrive significantly late, we may need to reschedule your appointment, and a fee may apply.

Walk-In Policy

We warmly welcome walk-in guests at Acqua Salon & Spa! However, please note that we operate primarily by appointment, and immediate availability cannot always be guaranteed.

• Walk-ins will be accommodated based on availability.

• To ensure you receive your desired service at your preferred time, we recommend booking an appointment in advance.

Your time is important to us, and we aim to make your visit as convenient and pleasant as possible. Thank you for your understanding!

Booking Acknowledgment

Thank you for choosing Acqua Salon and Spa! When booking an appointment with us, you acknowledge and agree to the following:

• A valid credit card may be required to secure your appointment.

• By booking, you accept our Cancellation & Rescheduling Policy, which includes fees for late cancellations or no-shows.

• To provide the best possible experience, we kindly request that you arrive on time for your scheduled appointment.

We are honored to be part of your beauty journey and look forward to providing you with exceptional care. If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for supporting our small business!

Terms & Conditions

Thank you for choosing Acqua Salon & Spa. By booking an appointment or visiting our salon, you agree to the following terms and conditions:

1. Appointments

   • All services are available by appointment. Walk-ins are welcome but subject to availability.

   • A valid credit card may be required to secure bookings.

2. Cancellation & Rescheduling

   • A minimum of 24 hours' notice is required for cancellations or rescheduling to avoid fees.

   • No-shows or late cancellations may incur charges as outlined in our Cancellation & Rescheduling Policy.

3. Service Satisfaction

   • If you are dissatisfied with your service, please notify us within 12 hours. We will work with you to resolve the issue, including providing adjustments when appropriate.

4. Payments

   • We accept major credit cards, cash, and digital payments.

   • Gratuities are appreciated but not included in service prices.

   • Prices are subject to change without prior notice.

   • All services, products, and gift cards are non-refundable.

5. Health & Safety

   • Guests must inform staff of any medical conditions, allergies, or sensitivities prior to their appointment.

   • Acqua Salon & Spa is not responsible for adverse reactions if accurate information is not disclosed.

6. Children

   • To maintain a serene environment, children are permitted only if receiving services and must be supervised at all times.

7. Policy Updates

   • Terms, policies, and conditions are subject to change without prior notice.

8. Support for Small Business

   • We deeply appreciate your understanding and support for our small business and families.

By choosing Acqua Salon and Spa, you agree to abide by these terms and conditions. Thank you for trusting us with your beauty care, and we look forward to serving you!